Orders will be delivered to the delivery address provided at the time of order and will be made using either Royal Mail or Courier.
Your order may need to be signed for and we request that somebody is available to take delivery of your item. If you have ordered a large or heavy product, we recommend that you make appropriate arrangements to accept the delivery.
If for any reason we are experiencing difficulties with your delivery, a member of our online helpdesk team (Tel: 0800 652 8533) will contact you.
Delivery Costs
Next Day Delivery – This service is available for orders placed with us to UK Mainland addresses* before 3pm and will be sent out by courier for Next Day Delivery. Deliveries will be made Monday to Friday. This service is available at a fixed cost of £9.95 inc vat regardless of order value.
Standard Delivery – All orders over £30.00 to UK Mainland addresses* are delivered absolutely FREE of charge no matter how many items you order, whilst a delivery charge of £4.95 is made on all UK Mainland* orders under £30.00. This covers order processing, packaging, handling, insurance and delivery costs. Please note that £30.00 refers to the total or part value of your order irrespective of VAT payment status. Please contact us should you require any further information or email us at orders@millercare.co.uk
*Please note that the following postcodes are classified as Non-Mainland UK by our delivery service and therefore supplementary charges may apply. AB13-14, AB30-56, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25 and PO30-41
European Delivery – Please note that the shipping prices displayed are priced to accommodate our largest items such as Rollators, Tri-Wheel Walkers etc. and should you wish to purchase small items it is likely that the shipping costs will be significantly less due to being able to use different shipping options. Should you wish to obtain a quote for items to be delivered to any European destination, please contact us on either 01254 356560 or email us at orders@millercare.co.uk and we will do our utmost to assist you.
Dispatch & Delivery Times
Next Day Delivery – Orders received and paid for before 3pm will be dispatched same day for next day delivery.
Standard Delivery – We aim to dispatch all orders within 24 hours of receiving your completed order and payment and they will be sent out on a 2 to 3 working day service.
European Delivery – We aim to dispatch all orders within 24 hours of receiving your completed order and payment. Parcels will be sent on a 2 to 8 day service depending upon destination. We would be happy to provide you with further information.
If you have not received your order from us within 5 working days, please contact us. Please note however, that depending on availability, items may be sent separately and so you may not receive your entire order in one delivery. |
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